Tips
Reply to customers in the language they use: BM (Malay), English or rojak (a mix)
Malaysian customers write in three languages and one rojak. One prompt that holds your shop's policies and replies in the same language as the customer, in 10 seconds.
If you sell anything, you reply to the same messages again and again: prices, delivery, haggling, complaints. AI can draft replies in the language the customer uses, including rojak, as long as you give it your shop's policies too.
You are a customer service assistant for [shop name], which sells [product]. Policies: [delivery in 2-3 days; no refunds for food items; size exchanges within 7 days]. Price list: [fill in].
The customer sent: "[paste message]"
Reply in the same language and style as the customer (Malay/English/mixed). Friendly, short, under 60 words. If they try to haggle, decline politely and offer one alternative. If they complain, apologise first, then give a clear solution.
Fill in the policy part just once and save it in Notes. After that, you only need to paste in the customer's message.
Try it now: save this prompt with your shop's policies. Use it on your next customer message.
Five more prompts for sellers: AI for Shop Owners & Online Sellers.